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Most frequently asked questions
Here are the most common questions a trader would normally ask us or consider to ask before opening an account with us.
For more information on help resources related to IC Markets Global and the products we offer,
simply type your question below or visit our live chat service.
Raw Spread Account: This account shows the Raw inter-bank spread received from our liquidity providers. There is a commission charge of $7 per standard lot round turn.
Standard Account: We do not charge a commission on Standard accounts but instead, there is a mark up applied to the spread of 0.8pip above the raw Inter-bank rate received from our Liquidity providers.
Further information about the different types of trading accounts available can be found on our Account Overview page.
IC Markets Global has two MetaTrader account types, a Standard account and our market leading, The Raw Spread account. IC Markets Global does not charge a commission on Standard accounts but instead applies a spread mark up of 0.8 pip above the Raw inter-bank prices received from our liquidity providers. IC Markets Global Raw Spread account shows the raw inter-bank spread received from our liquidity providers. On this account we commission of $7 per standard lot round turn.
Below are commission rates for different base currency accounts:
AUD | 9.00 round turn |
USD | 7.00 round turn |
EUR | 6.50 round turn |
GBP | 5.50 round turn |
SGD | 9.50 round turn |
JPY | 1100.00 round turn |
CHF | 6.60 round turn |
NZD | 12.00 round turn |
HKD | 54.25 round turn |
To find more about products offering click here: range of products.
We also strongly suggest to thoroughly read our Account Terms available for the attached costs, risks and your responsibilities before deciding to trade with us.
ECN: ECN stands for 'Electronic Communication Network' which is simply a technical term that is used to describe how banks and liquidity providers connect to each other to form a bid and offer price. In the Forex industry, it can be used to identify providers who use this type of pricing mechanism in order to offer raw interbank pricing to retail traders. Under this model your broker will stream raw prices and your trades will be offset with another client, a liquidity provider or held internally by the broker. This usually results in faster trade execution. This is distinct from order execution that may result in an offsetting order placed with a liquidity provider.
STP: This term stands for 'Straight Through Processing' and is used when a Forex and CFD provider processes all trades at market prices obtained from a liquidity provider, this price is simply passed on by the broker. This is not dissimilar to the ECN pricing model in that the price is not altered and there is no dealing desk intervention when the trade is processed, hence it is known as STP.
IC Markets Global is the issuer of the products it provides. We consider ourselves to be a forex provider offering the ECN pricing model as we source our pricing from external unrelated liquidity providers , these prices are passed onto you with no dealing desk intervention. In order to provide you with better price certainty and to ensure fast execution speed we do not offset each and every position with our liquidity providers. We do this in order to provide you with a better overall trading experience.
Once your on-line application form has been approved by our accounts team you will be emailed your trading account login details and password.
Comment obtenir de l'aide?
Posez simplement votre question dans la zone de recherche ci-dessus pour avoir des réponses directes.
Pour de meilleurs résultats, tapez plus d'un mot et utilisez la formulation des questions. Si nous ne trouvez pas de correspondance, posez votre question différemment (occurrence de tous les mots séparés par un espace).
Questions sur IC Markets Global
The security information must be kept private and should not be saved on a shared or public device.
Please reach our support to notify the incident so appropriate measures are applied from our end at the earliest possible.
Questions sur le trading avec IC Markets Global
Heure d'ouverture: 00:01 Heure du serveur MetaTrader 4 (lundi)
Heure de clôture: 23:57 Heure du serveur MetaTrader 4 (vendredi)
Veuillez noter que les horaires de certains instruments peuvent varier, tous les horaires de trading sont consultables dans nos spécifications du produit.
Le tableau ci-dessous précise les dates auxquelles l'heure du serveur est changée pour passer chaque année à l'heure d'été.
Année DST Date de commencement DST Date de fin
2018 11 mars 4 novembre
2019 10 mars 3 novembre
L'heure d'été commence à 2 am le second dimanche de mars et finit à 2 am le premier dimanche de novembre.
The trading hours for gold (XAUUSD) are:
Opening time: 01:02 MetaTrader 4 Server Time
Closing time: 23:57 MetaTrader 4 Server Time
The trading hours for silver (XAGUSD) are:
Opening time: 01:00 MetaTrader 4 Server Time
Closing time: 23:59 (Friday 23:57) MetaTrader 4 Server Time
- Banque / Virement bancaire
- Carte de crédit
- Skrill
- Webmoney
- (Neteller
Notre page financement fournit d'autres informations sur chaque méthode offerte.
Les virements bancaires nationaux et Bpay prennent normalement un à deux jours ouvrables. Pour les virements bancaires internationaux, veuillez compter de 3 à 5 jours ouvrables.
Une fois que votre formulaire de demande en ligne a été approuvé par notre équipe de gestion vous recevrez un email sur votre compte de trading avec les identifiants de connexion et le mot de passe.
Identification must be provided in the form of photo ID and proof of address to enable us to verify your identity.
Photo ID
• Must be clear and visible
• Must be issued by a government agency
• Name, signature, expiry date and date of birth* must be clear
* Please note that IC Markets Global does not accept account applications from any persons under the age of 18
Proof of Address
• Must be no older than 6 months
• Must show the same name and address as your account application
Our anti-money laundering policy contains further information regarding our identification requirements.
ECN: ECN stands for 'Electronic Communication Network', which is simply a technical term that is used to describe how banks and liquidity providers connect to each other to form bid and offer prices. In the Forex industry, it can be used to identify providers who use this type of pricing mechanism in order to offer raw interbank pricing to retail traders. Under this model your broker will stream raw prices and your trades will be offset with another client or liquidity provider, or held internally by the broker. This usually results in faster trade execution. This is distinct from order execution, which may result in an offsetting order placed with a liquidity provider.
STP: This term stands for 'Straight Through Processing' and is used when a Forex and CFD provider process all trades at market prices obtained from a liquidity provider. This price is simply passed on by the broker. This is not dissimilar to the ECN pricing model in that the price is not altered and there is no dealing desk intervention when the trade is processed; hence, it is known as STP.
Market Maker: Typically, market makers operate a dealing desk in order to create their own prices. These prices can be based on their own proprietary trading positions or overall risk exposure and may not reflect the prices in the underlying market.
IC Markets Global is the issuer of the products it provides. We consider ourselves to be a Forex provider offering the ECN pricing model as we source our pricing from external unrelated liquidity providers. These prices are passed on to you with no dealing desk intervention. In order to provide you with better price certainty and to ensure fast execution speed, we do not hedge each and every position with our liquidity providers. We do this in order to provide you with a better overall trading experience.
We do not operate a proprietary trading book, we source our prices from external unrelated liquidity providers or directly, these prices are then passed onto you with no dealing desk intervention.
Although IC Markets Global's prices come from its liquidity providers and IC Market is not practically involved in the making of the price, it is simply streaming prices which it receives; the prices nonetheless become IC Markets Global's when it provides them to clients to execute on. This is the case for all derivative products which IC Markets Global offers to its clients.
If you trade 100,000 (1.00)
Commission is $3.50 for opening, and $3.50 for closing; $7.00 for the full round-turn
If you trade 10,000 (0.10)
Commission is $0.35 for opening, and $0.35 for closing; $0.70 for the full round-turn
If you trade 1,000 (0.01)
Commission is $0.035 for opening, and $0.035 for closing; $0.070 for the full round-turn
On MetaTrader 4 all commission charge for a position is applied at the opening of the trade.
On MetaTrader 5 commission is charged per side (opening/closing).
*On MetaTrader 5 the commission column is not rounded up to 3 decimal places but to 2 decimal places only. Thus, commission on a micro lot size $0.035 per side is rounded to $0.04
Technically, when you buy a product at IC Markets Global, we are selling that product to you. It is not possible for you to buy that product at the exchange directly to complete the transaction due to the attached requirements for higher trade sizes, and margin costs, etc., thus, it has to be dealt with IC Markets Global on a principal basis alone.
Typically, market makers are considered to be Forex and CFD providers who operate a dealing desk in order to create their own prices, these prices can be based on their own proprietary trading positions or overall risk exposure and may not reflect the prices in the underlying market.
The reason why we are one of the largest and most successful Forex CFD provider in the world is our Tight and Low Spread. Therefore we decided to communicate our strengths even better with this new account name. Nothing else changed. We decided to keep our product offerings as simple as possible for our clients to understand what exactly they’ll be receiving.
Swap rates can also be found within the MetaTrader 4 platform, simply go to the market watch and right click on an instrument and select Specifications. A new window will then open and the swap rates will be displayed.
The trade has to be rolled through the weekend, because banks are closed on Saturday and Sunday. Triple rollover interest is applied to FX trades open at 5pm New York Time on Wednesday, because that marks the beginning of the new 24-hour trading day (Thursday) in the global FX market. Important to note that, it's not always a charge and you can also earn.
- Refering to BID prices in the case of a Sell position;
- Refering to the chart prices only and not refering to the prices with set mark ups in the case of Buy positions under a Standard account.
Our team can help check this further for you should you like to reach us at support@icmarkets.com mentioning the specific aaccount and trade order details.
Questions sur le marché Forex
Dans cet exemple Mary dépose 5,000$ sur son compte de trading forex et choisit un levier de 1:100. Mécaniquement, le pouvoir d'achat de Mary passe de 5,000$ à 500,000$. Mary décide d'ACHETER 0.1 lots de AUD/USD au prix de 0.99802, 3 ans plus tard le prix de l'AUD/USD est 1.04069 et Mary décide de clôturer sa position. Le profit de Mary est calculé (1.04069 – 0.99802) 426 pips. Quand Mary a ouvert une position de 0.1 lots elle a fait un profit de 426$ ou $1 par pip.
Bien sûr si l'AUD/USD avait bougé contre Mary sous le prix d'ouverture de son trade au niveau de 0.97802 Mary aurait subi une perte de (0.99802 – 0.95542) 426 pips. Comme les positions de Mary étaient de 0.1 lots Mary aurait subi une perte de 426$ ou 1$ par pip.
Comprendre les problèmes de MetaTrader 4
Understanding platforms
Open your MetaTrader 4 platform and select File – Login to Trade Account.
In the login box enter your account number. Make sure to enter your password correctly, if you are copying and pasting make sure not to copy any extra spaces over.
From the drop down menu select the relevant server that was listed in the email.
If you cannot see the server, simply type it manually as live(server number).icmarkets.com and select Login.
You will see your connection status update in the bottom right hand corner of the platform.
If the connections status shows ‘invalid account’, make sure your password was entered correctly. If it shows ‘no connection’, double check the server address was entered correctly.
Your cTrader ID will be automatically created for you once your cTrader account is approved.
You will receive an email with the subject heading ‘Welcome to cTrader ID’. Select ‘Confirm cTrader ID’.
You can now sign in to the cTrader platform using your email address and the password from the welcome email.
Once you have logged in you will see your IC Markets Global trading account is automatically linked.
If you open an additional cTrader account, it will be automatically linked to your cTID and you will see it available the next time you login to the platform.
- Go to settings
- Click on trade accounts
- Then click on the small plus sign
- Login to an existing account
- Search for the server
- Select the correct server for your account
- Enter your login credentials
- Download and save the file.
- Identify if the file is archived or in its normal format (right click on the file and select Properties, at the top it will say if it is a MetaQuotes Language 4 file. If it is not, it is most likely an archive)
- If the file is archived or zipped, make sure to unzip the file.
- Now open your MetaTrader 4 platform. At the menu bar, click File > Open Data Folder
- Double click the ‘MQL4’ folder and then open the ‘Experts’ folder.
- Now go back to where you downloaded your Expert Advisors and drag them into the open ‘Experts’ Folder.
- Once done, close all windows.
- Restart MetaTrader 4 platform and the EAs should appear in your ‘Navigator’ panel.
With IC Markets Global, the margin call level is 100% and the stop out level is 50%. This means that, as soon as the margin level drops to 100%, you will see a margin call that is an indication to take an appropriate measure on the account by either reducing the exposure or funding the account further. If the margin level drops further to or below 50% system will automatically start closing out positions to bring back the margin level to a reasonable level.
Commissions have slight differences, but all other aspects are pretty much the same.
You can apply for a sponsored VPS package here: https://secure.icmarkets.com/Vps
- “open order”
- “close order”
- “pending order”
- “no money”
Please check your account and make the changes necessary to lower your server messages.
Go to Tools, Options, Server, Select "Change". Enter current (master) password, tick "Change Investor" (read-only) password and enter your desired password.
Start your MetaTrader 4 terminal
Go to: File -> Open Data Folder -> Logs, where you will find the log files from your MetaTrader 4 Journals tab.
- too many indicators installed and used on charts
- too many charts opened same time
- any extra software, such as EA
- small RAM on your PC
- large influx in the amount of data being received at your platform
We can advise to install a separate platform, and run the new platform without any EAs and indicators, and see if it fixes the problem. You amy contact our team who will be able to traoubleshoot the problem for you.
To change the password on the platform, select Tools - Options - Server Tab and then the ‘Change’ button.
Enter your current password and make sure ‘Change Master Password’ is checked.
Enter your new password, ensuring it is a minimum of five characters long and is a combination of upper and lowercase letters and digits. Confirm the password in the second box and select OK. The change was successful if no error messages appear.
If you have forgotten or lost your password you can reset it via your Secure Client Area. Sign in and select ‘Change Trading Account Password’. Enter and Confirm your new password and select Save. You will also receive an email confirming the change was successful.
MetaTrader 4 is a much older platform but has a great deal of support and features available online and through the MetaQuotes. There is also a vast range of custom indicators and Expert Advisors readily available for MetaTrader4.
Set the new password and confirm the details.
Click "Save" to apply the changes.
LiveXX.icmarkets.com , where XX stands for the live server number. For example, 15 for ICMarkets-Live15. The server details can also be found under the login credential email or the platform credentials link in your secure client area.
For the inbuilt option, please follow below steps:
- Go to Tools
- Click on Options
- Switch to "Notifications" tab and update the settings as required.
Go to Tools and then Options
Go to Server tab and clock on "Change" button in front of Login and Password fields.
Enter current (master) password, opt for "Change master password" and enter your desired new password.
Click "Ok" to confirm resetting the account's master password.
Questions sur le trading Forex en ligne
La marge est calculée en utilisant la formule suivante:
Marge requise = (prix actuel du marché x Volume) / Levier du compte
En pratique cela serait calculé comme suit:
Si une position ouverte de 0.1 (10000) sur EUR/USD prix actuel du marché à 1.35645 et que votre compte a un levier de 1:400 vous calculeriez la marge requise comme suit:
(1.35645 x 10000) / 400 = $33.91
Dans cet exemple la marge sur cette position serait de 33.91$, donc afin d'ouvrir une position de cette taille vous auriez besoin d'au moins 33.91$ de marge libre sur votre compte de trading.
Le niveau de marge stop out est calculé en utilisant la formule suivante.
Niveau de marge = capital / marge utilisée x 100%
= niveau de marge%
Exemple de travail
La marge d'un compte de trading est de 10,000$ USD (capital) avec 1 lot standard sur USD/JPY et un levier de 100 serait calculé ainsi:
= 10,000 / 1,000 x 100%
= 1000% niveau de marge
Si la position se déplace en votre défaveur et que votre capital chute à 5,000$ le calcul serait:
= 5,000 / 1,000 x 100%
= 500% niveau de marge
Si la position se déplace encore plus en votre défaveur et que le capital chute à 499$ la position serait stoppée car le niveau de marge aurait chuté sous les 100%.
= 499 / 1,000 x 100%
= 49.9% niveau de marge
Si le niveau de marge chute sous le niveau du Smart Stop Out, les positions commenceront à être partiellement clôturées jusqu'à ce que le niveau de marge passe au-dessus du Smart Stop Out. La logique du Smart Stop Out ne clôturera que le nécessaire dans les positions les plus importantes afin de restaurer sûrement le niveau de marge et de protéger aussi longtemps que possible la position en elle-même, le point d'entrée de la position et le compte de trading.
Pour en savoir plus: http://www.icmarkets.com/ctrader-smart-stop-out/
A titre d'exemple si vous ACHETEZ 1 lot standard lot ou 100,000 unités EUR contre USD vous entrez sur une position ‘longue’. Et si vous vendez 1 lot standard lot de 100,000 unités AUD contre USD vous entrez sur une position ‘courte’.
Des événements tels les chevauchements de marchés dans le week-end ou lors des principales vacances où la liquidité est maigre peut augmenter les chances que vos positions soient stoppées et que votre solde passe en négatif. Nous vous conseillons d'utiliser des ordres stop loss pour limiter votre risque et de surveiller régulièrement le niveau de marge de votre compte. Vous serez tenu responsable de tout solde négatif sur votre compte de trading.
Stop Loss orders when triggered enter the market as market orders, therefore their is no guarantee that your order will be filled at the price you place your stop loss.
Les instructions ci-dessous vous guideront dans la conduite du test
Etape 1 : Allez dans le menu démarrer de votre ordinateur et tapez 'CMD' dans la zone de recherche 'programmes et fichiers'.
Etape 2 : tapez le mot 'ping' suivi d'un espace et l'adresse IP du ping souhaité.
Etape 3 : la dernière ligne du résultat affichera le minimum en millisecondes, le temps moyen et maximum pour envoyer et recevoir des données de votre ordinateur au serveur.
A pending order is broken up into six types:
- Buy Limit
- Sell Limit
- Buy Stop
- Sell Stop
- Buy Stop Limit
- Sell Stop Limit
Key point to note is that trailing stops only move if the price moves favorably. Once it moves to lock in a profit or reduce a loss, it doesn't move back the other way.
Please note that different hedge margin level and settings may be applied to different products and platforms. The option to hedge a position while in negative Free Margin may not be available across our full product offering. We suggest you make yourself fully aware of the product specifications of the instruments you are trading or intend to trade. We recommend establishing a demo account to familiarise yourself with the Hedging Mechanics and associated risks.
For further clarification, please contact our support team.
Alternatively, you may directly subscribe to the signals from MetaTrader 4 platform.
Questions sur le trading CFDs en ligne
Account Application
Company Information
1. Copy of your company’s constitution or articles or incorporation
2. Certificate of Incorporation
3. Details of directors and shareholders
4. Company proof of address (utility bill or bank statement no older than 3 months)
All proof of residence documents must be no older than 180 days.
Once your individual accounts are open, please send us an email at support@icmarkets.com requesting to create a joint account for you and the other participant. Please note that both parties need to agree in order to proceed with the joint application.
Company Information:
1. Copy of your Companies Constitution or Articles or Incorporation
2. Company Proof of Address
(Utility Bill or Bank Statement not older than 3 months)
3. Photo ID of at Least One Director
4. Proof of Residence of at Least One Director
The following are acceptable forms of photo identification:
Valid Passport
Valid Government ID such as a Drivers Licence or State ID
Valid National Identity Card
The following are acceptable forms of proof of residence:
Utility or Phone Bill or Bank Statement
All proof of residences must be current and not older than 90 days.
If you have already provided us with your Company Information, Company Proof of Address, Directors Photo ID and Directors Proof of Residence you do not need to provide us with this information again.
Client Area
https://secure.icmarkets.com/OpenAccount/OpenDemoAccount
To create an additional live account, you may click here: https://secure.icmarkets.com/OpenAccount/OpenRealAccount
If you have funded your account by:
Deposit via Debit/Credit card - Withdraw back by Visa/Mastercard Direct or bank wire
Deposit via Safecharge 3D-Secure card - Withdraw deposit fund back by SafeCharge
Deposit via 3D-Secure Verified by Visa / MasterCard Securecode - Withdraw back by Visa/Mastercard Direct or bank wire
Deposit via Fasapay/Bank Transfer/Broker to Broker/Bitcoin - Withdraw by bankwire (20 AUD Bank fee)
Deposit via Neteller - Withdraw by Neteller (free of charge)
Deposit via Skrill - Withdraw by Skrill (free of charge)
Deposit via Paypal - Withdraw by Paypal (free of charge)
1. Login to the secure client portal.
https://secure.icmarkets.com
2. Select "Profile" section - > click in Change Trading account password. Here is the link: https://secure.icmarkets.com/Finance/AccountSummaryPage?changePassword=true
The system will send you a temporary password to the email address you registered with us. Please use the link provided in the email to login with your temporary password.
You should however be aware that you may incur fees on payments by some international banking institutions. IC Markets Global accepts no responsibility for any such bank fees.
First login to your Secure Client Area and select Transfers – Deposit Funds and then ‘Fund Now by Credit Card’
Select Add New Credit/Debit card and then enter the requested details. Upload a copy of the card and then we will approve it as quickly as possible for you. We can accept either a scanned copy or a clear photograph.
Once the card is approved, you can make instant deposits anytime.
FAQ TradingView
ouvrir un compte TradingView est simple ! Consultez TradingView pour ouvrir un compte gratuit ou basé sur un abonnement dès aujourd'hui..
Vous ne pouvez trader sur TradingView qu'avec notre compte cTrader Raw
Vous pouvez transférer des fonds de votre espace client sécurisé vers votre compte TradingView. Vous trouverez plus d'informations sur le financement et les retraits ici..
Oui, vous pouvez ! Vous pouvez trader avec un compte Demo pendant que votre application de compte en live est en attente
Vous pouvez ouvrir un compte Demo TradingView dans votre espace client sécurisé ou sur TradingView. Une fois que vous êtes connectés sur TradingView, vous pouvez utiliser le panneau de trading, tout comme vous le feriez avec votre compte Live
Actuellement, un seul type de compte est disponible. Nous améliorons en permanence nos services pour vous assurer d'avoir accès à toutes les options disponibles
Si vous êtes un utilisateur de cTrader existant, vous pouvez accéder à votre position de trading et poursuivre l'utilisation comme d'habitude. L'intégration avec TradingView n'affectera pas votre compte cTrader préexistant.