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Most frequently asked questions
Here are the most common questions a trader would normally ask us or consider to ask before opening an account with us.
For more information on help resources related to IC Markets Global and the products we offer,
simply type your question below or visit our live chat service.
Raw Spread Account: This account shows the Raw inter-bank spread received from our liquidity providers. There is a commission charge of $7 per standard lot round turn.
Standard Account: We do not charge a commission on Standard accounts but instead, there is a mark up applied to the spread of 0.8pip above the raw Inter-bank rate received from our Liquidity providers.
Further information about the different types of trading accounts available can be found on our Account Overview page.
IC Markets Global has two MetaTrader account types, a Standard account and our market leading, The Raw Spread account. IC Markets Global does not charge a commission on Standard accounts but instead applies a spread mark up of 0.8 pip above the Raw inter-bank prices received from our liquidity providers. IC Markets Global Raw Spread account shows the raw inter-bank spread received from our liquidity providers. On this account we commission of $7 per standard lot round turn.
Below are commission rates for different base currency accounts:
AUD | 9.00 round turn |
USD | 7.00 round turn |
EUR | 6.50 round turn |
GBP | 5.50 round turn |
SGD | 9.50 round turn |
JPY | 1100.00 round turn |
CHF | 6.60 round turn |
NZD | 12.00 round turn |
HKD | 54.25 round turn |
To find more about products offering click here: range of products.
We also strongly suggest to thoroughly read our Account Terms available for the attached costs, risks and your responsibilities before deciding to trade with us.
ECN: ECN stands for 'Electronic Communication Network' which is simply a technical term that is used to describe how banks and liquidity providers connect to each other to form a bid and offer price. In the Forex industry, it can be used to identify providers who use this type of pricing mechanism in order to offer raw interbank pricing to retail traders. Under this model your broker will stream raw prices and your trades will be offset with another client, a liquidity provider or held internally by the broker. This usually results in faster trade execution. This is distinct from order execution that may result in an offsetting order placed with a liquidity provider.
STP: This term stands for 'Straight Through Processing' and is used when a Forex and CFD provider processes all trades at market prices obtained from a liquidity provider, this price is simply passed on by the broker. This is not dissimilar to the ECN pricing model in that the price is not altered and there is no dealing desk intervention when the trade is processed, hence it is known as STP.
IC Markets Global is the issuer of the products it provides. We consider ourselves to be a forex provider offering the ECN pricing model as we source our pricing from external unrelated liquidity providers , these prices are passed onto you with no dealing desk intervention. In order to provide you with better price certainty and to ensure fast execution speed we do not offset each and every position with our liquidity providers. We do this in order to provide you with a better overall trading experience.
Once your on-line application form has been approved by our accounts team you will be emailed your trading account login details and password.
Bagaimana cara mendapatkan bantuan?
Cukup ketik pertanyaan Anda di kotak pencarian di atas untuk mendapatkan jawaban cepat.
Untuk hasil lebih baik, ketik lebih dari satu kata dan gunakan frase pertanyaan. Jika Anda tidak mendapatkan jawaban, coba ubah pertanyaan Anda dengan tata kalimat yang berbeda (setiap kata dipisahkan dengan spasi).
Pertanyaan seputar IC Markets Global
The security information must be kept private and should not be saved on a shared or public device.
Please reach our support to notify the incident so appropriate measures are applied from our end at the earliest possible.
Pertanyaan seputar Trading di IC Markets Global
Waktu pembukaan: 00:01 Waktu Server MetaTrader 4 (Senin)
Waktu penutupan: 23:57 Waktu Server MetaTrader 4 (Jumat)
Harap diperhatikan bahwa waktu untuk instrumen tertentu mungkin berbeda. Semua waktu trading dapat dilihat di spesifikasi produk.
Tabel di bawah menampilkan tanggal perubahan waktu server untuk merefleksikan Daylight Saving setiap tahun.
Tahun Tanggal Awal DST Tanggal Akhir DST
2018 11 Maret 4 November
2019 10 Maret 3 November
Daylight Saving Time dimulai pada pukul 02:00 pagi pada hari Minggu kedua di bulan Maret dan berakhir pada pukul 02:00 pagi pada hari Minggu pertama di bulan November.
The trading hours for gold (XAUUSD) are:
Opening time: 01:02 MetaTrader 4 Server Time
Closing time: 23:57 MetaTrader 4 Server Time
The trading hours for silver (XAGUSD) are:
Opening time: 01:00 MetaTrader 4 Server Time
Closing time: 23:59 (Friday 23:57) MetaTrader 4 Server Time
- Transfer Bank
- Kartu Kredit
- Skrill
- Webmoney
- (Neteller
Halaman pendanaan kami menampilkan informasi lebih lanjut mengenai setiap metode yang tersedia.
Transfer bank domestik dan Bpay biasanya memerlukan waktu satu hingga dua hari kerja. Transfer bank internasional dapat memerlukan waktu tiga hingga lima hari kerja.
Setelah formulir aplikasi online Anda disetujui oleh tim akun, Anda akan menerima detail login dan kata sandi akun trading Anda via email.
Identification must be provided in the form of photo ID and proof of address to enable us to verify your identity.
Photo ID
• Must be clear and visible
• Must be issued by a government agency
• Name, signature, expiry date and date of birth* must be clear
* Please note that IC Markets Global does not accept account applications from any persons under the age of 18
Proof of Address
• Must be no older than 6 months
• Must show the same name and address as your account application
Our anti-money laundering policy contains further information regarding our identification requirements.
ECN: ECN stands for 'Electronic Communication Network', which is simply a technical term that is used to describe how banks and liquidity providers connect to each other to form bid and offer prices. In the Forex industry, it can be used to identify providers who use this type of pricing mechanism in order to offer raw interbank pricing to retail traders. Under this model your broker will stream raw prices and your trades will be offset with another client or liquidity provider, or held internally by the broker. This usually results in faster trade execution. This is distinct from order execution, which may result in an offsetting order placed with a liquidity provider.
STP: This term stands for 'Straight Through Processing' and is used when a Forex and CFD provider process all trades at market prices obtained from a liquidity provider. This price is simply passed on by the broker. This is not dissimilar to the ECN pricing model in that the price is not altered and there is no dealing desk intervention when the trade is processed; hence, it is known as STP.
Market Maker: Typically, market makers operate a dealing desk in order to create their own prices. These prices can be based on their own proprietary trading positions or overall risk exposure and may not reflect the prices in the underlying market.
IC Markets Global is the issuer of the products it provides. We consider ourselves to be a Forex provider offering the ECN pricing model as we source our pricing from external unrelated liquidity providers. These prices are passed on to you with no dealing desk intervention. In order to provide you with better price certainty and to ensure fast execution speed, we do not hedge each and every position with our liquidity providers. We do this in order to provide you with a better overall trading experience.
We do not operate a proprietary trading book, we source our prices from external liquidity providers or directly, these prices are then passed onto you with no dealing desk intervention.
Although IC Markets Global's prices come from its liquidity providers and IC Market is not practically involved in the making of the price, it is simply streaming prices which it receives; the prices nonetheless become IC Markets Global's when it provides them to clients to execute on. This is the case for all derivative products which IC Markets Global offers to its clients.
If you trade 100,000 (1.00)
Commission is $3.50 for opening, and $3.50 for closing; $7.00 for the full round-turn
If you trade 10,000 (0.10)
Commission is $0.35 for opening, and $0.35 for closing; $0.70 for the full round-turn
If you trade 1,000 (0.01)
Commission is $0.035 for opening, and $0.035 for closing; $0.070 for the full round-turn
On MetaTrader 4 all commission charge for a position is applied at the opening of the trade.
On MetaTrader 5 commission is charged per side (opening/closing).
*On MetaTrader 5 the commission column is not rounded up to 3 decimal places but to 2 decimal places only. Thus, commission on a micro lot size $0.035 per side is rounded to $0.04
Technically, when you buy a product at IC Markets Global, we are selling that product to you. It is not possible for you to buy that product at the exchange directly to complete the transaction due to the attached requirements for higher trade sizes, and margin costs, etc., thus, it has to be dealt with IC Markets Global on a principal basis alone.
Typically, market makers are considered to be Forex and CFD providers who operate a dealing desk in order to create their own prices, these prices can be based on their own proprietary trading positions or overall risk exposure and may not reflect the prices in the underlying market.
The reason why we are one of the largest and most successful Forex CFD provider in the world is our Tight and Low Spread. Therefore we decided to communicate our strengths even better with this new account name. Nothing else changed. We decided to keep our product offerings as simple as possible for our clients to understand what exactly they’ll be receiving.
Swap rates can also be found within the MetaTrader 4 platform, simply go to the market watch and right click on an instrument and select Specifications. A new window will then open and the swap rates will be displayed.
The trade has to be rolled through the weekend, because banks are closed on Saturday and Sunday. Triple rollover interest is applied to FX trades open at 5pm New York Time on Wednesday, because that marks the beginning of the new 24-hour trading day (Thursday) in the global FX market. Important to note that, it's not always a charge and you can also earn.
- Refering to BID prices in the case of a Sell position;
- Refering to the chart prices only and not refering to the prices with set mark ups in the case of Buy positions under a Standard account.
Our team can help check this further for you should you like to reach us at support@icmarkets.com mentioning the specific aaccount and trade order details.
Pertanyaan seputar Pasar Forex
Dalam contoh ini, Mary membuat deposit $5,000 ke akun trading forex dan memilih leverage akun sebesar 1:30. Karena leverage ini, daya beli Mary dari deposit $5.000 menjadi $150.000. Mary memutuskan membeli 0.1 lot AUD/USD pada harga 0.99802. Tiga hari kemudian, harga AUD/USD menjadi 1.04069 dan Mary memutuskan menutup posisi. Profit yang didapat Mary sebesar (1.04069 – 0.99802) 426 pips. Karena Mary membuka posisi 0.1 lot, Mary mendapat profit $426 atau $1 per pip.
Tentu saja jika AUD/USD bergerak ke arah yang merugikan bagi Mary yaitu di bawah harga buka trade menjadi 0.97802 maka Mary akan menderita rugi dari trade tersebut sebesar (0.99802 – 0.95542) 426 pips. Karena besar posisi Mary adalah 0.1 lot, ia akan mengalami kerugian of $426 atau $1 per pip.
Kita harus mengetahui bahwa kita dapat mengalami kerugian yang lebih besar dari deposit awal dalam trading Forex.
Memahami Masalah di MetaTrader 4
Understanding platforms
Open your MetaTrader 4 platform and select File – Login to Trade Account.
In the login box enter your account number. Make sure to enter your password correctly, if you are copying and pasting make sure not to copy any extra spaces over.
From the drop down menu select the relevant server that was listed in the email.
If you cannot see the server, simply type it manually as live(server number).icmarkets.com and select Login.
You will see your connection status update in the bottom right hand corner of the platform.
If the connections status shows ‘invalid account’, make sure your password was entered correctly. If it shows ‘no connection’, double check the server address was entered correctly.
Your cTrader ID will be automatically created for you once your cTrader account is approved.
You will receive an email with the subject heading ‘Welcome to cTrader ID’. Select ‘Confirm cTrader ID’.
You can now sign in to the cTrader platform using your email address and the password from the welcome email.
Once you have logged in you will see your IC Markets Global trading account is automatically linked.
If you open an additional cTrader account, it will be automatically linked to your cTID and you will see it available the next time you login to the platform.
- Go to settings
- Click on trade accounts
- Then click on the small plus sign
- Login to an existing account
- Search for the server
- Select the correct server for your account
- Enter your login credentials
- Download and save the file.
- Identify if the file is archived or in its normal format (right click on the file and select Properties, at the top it will say if it is a MetaQuotes Language 4 file. If it is not, it is most likely an archive)
- If the file is archived or zipped, make sure to unzip the file.
- Now open your MetaTrader 4 platform. At the menu bar, click File > Open Data Folder
- Double click the ‘MQL4’ folder and then open the ‘Experts’ folder.
- Now go back to where you downloaded your Expert Advisors and drag them into the open ‘Experts’ Folder.
- Once done, close all windows.
- Restart MetaTrader 4 platform and the EAs should appear in your ‘Navigator’ panel.
With IC Markets Global, the margin call level is 100% and the stop out level is 50%. This means that, as soon as the margin level drops to 100%, you will see a margin call that is an indication to take an appropriate measure on the account by either reducing the exposure or funding the account further. If the margin level drops further to or below 50% system will automatically start closing out positions to bring back the margin level to a reasonable level.
Commissions have slight differences, but all other aspects are pretty much the same.
You can apply for a sponsored VPS package here: https://secure.icmarkets.com/Vps
- “open order”
- “close order”
- “pending order”
- “no money”
Please check your account and make the changes necessary to lower your server messages.
Go to Tools, Options, Server, Select "Change". Enter current (master) password, tick "Change Investor" (read-only) password and enter your desired password.
Start your MetaTrader 4 terminal
Go to: File -> Open Data Folder -> Logs, where you will find the log files from your MetaTrader 4 Journals tab.
- too many indicators installed and used on charts
- too many charts opened same time
- any extra software, such as EA
- small RAM on your PC
- large influx in the amount of data being received at your platform
We can advise to install a separate platform, and run the new platform without any EAs and indicators, and see if it fixes the problem. You amy contact our team who will be able to traoubleshoot the problem for you.
To change the password on the platform, select Tools - Options - Server Tab and then the ‘Change’ button.
Enter your current password and make sure ‘Change Master Password’ is checked.
Enter your new password, ensuring it is a minimum of five characters long and is a combination of upper and lowercase letters and digits. Confirm the password in the second box and select OK. The change was successful if no error messages appear.
If you have forgotten or lost your password you can reset it via your Secure Client Area. Sign in and select ‘Change Trading Account Password’. Enter and Confirm your new password and select Save. You will also receive an email confirming the change was successful.
MetaTrader 4 is a much older platform but has a great deal of support and features available online and through the MetaQuotes. There is also a vast range of custom indicators and Expert Advisors readily available for MetaTrader4.
Set the new password and confirm the details.
Click "Save" to apply the changes.
LiveXX.icmarkets.com , where XX stands for the live server number. For example, 15 for ICMarkets-Live15. The server details can also be found under the login credential email or the platform credentials link in your secure client area.
For the inbuilt option, please follow below steps:
- Go to Tools
- Click on Options
- Switch to "Notifications" tab and update the settings as required.
Go to Tools and then Options
Go to Server tab and clock on "Change" button in front of Login and Password fields.
Enter current (master) password, opt for "Change master password" and enter your desired new password.
Click "Ok" to confirm resetting the account's master password.
Pertanyaan seputar Trading Forex Online
Margin dihitung menggunakan rumus berikut:
Persyaratan margin = (harga pasar saat ini x Volume) / Leverage akun
Contoh konkretnya, margin dihitung sebagai berikut:
Jika membuka posisi EUR/USD sebanyak 0.1 (1000) pada harga pasar saat ini yaitu 1.35645 dan akun Anda menggunakan leverage 1:30, persyaratan margin Anda adalah:
(1.35645 x 10000) / 30 = $452.15
Dalam contoh ini, margin posisi ini adalah $452.15. Dengan kata lain, untuk membuka posisi sebesar ini, Anda memerlukan margin bebas setidaknya $452.15 di akun trading Anda.
Level stop out margin dihitung menggunakan rumus berikut.
Level margin = ekuitas / margin yang digunakan x 100%
= level margin%
Contoh
Margin pada akun trading dengan ekuitas US$10,000 dan posisi terbuka 1 lot standar USD/JPY serta leverage 30 kali adalah:
= 10,000 / 3,333.33 x 100%
= level margin 300%
Jika posisi bergerak ke arah yang tidak menguntungkan dan ekuitas Anda merosot menjadi $5,000 maka kalkulasi menjadi:
= 5,000 / 3,333.33 x 100%
= level margin 150%
Jika posisi bergerak ke arah yang makin merugikan dan ekuitas menjadi $1,663.33, posisi akan dihentikan karena level margin akan turun di bawah 100%.
= 1,663.33 / 3,333.33 x 100%
= level margin 49.9%.
If Margin Level, falls below Smart Stop Out Level then positions will start being closed partially until Margin Level reaches above Smart Stop Out. The logic of Smart Stop Out will only close what is absolutely necessary from the largest position in order to safely restore Margin Level and protect the position itself, the position entry point and the trading account for as long as possible.
Read more information in cTrader Smart Stop Out page.
Contohnya, jika Anda BELI 1 lot standar atau 100.000 unit EUR terhadap USD, Anda membuat posisi 'short'. Sebaliknya, jika Anda menjual 1 lot standar atau 100.000 unit AUD terhadap USD, Anda memasuki posisi 'short'.
Peristiwa seperti celah atau gap pasar di akhir pekan atau hari libur saat likuiditas sedang rendah dapat meningkatkan peluang posisi Anda dihentikan dan mengalami ekuitas negatif. Kami menyarankan Anda menggunakan order stop loss untuk membatasi risiko Anda. Pantau level margin di akun Anda secara rutin. Anda bertanggung jawab atas saldo negatif di akun trading Anda.
Stop Loss orders when triggered enter the market as market orders, therefore their is no guarantee that your order will be filled at the price you place your stop loss.
Instruksi di bawah menjelaskan cara melakukan tes ping.
Langkah 1: Buka menu Start di komputer Anda dan ketik 'CMD' di kolom 'search programs and files'.
Langkah 2: Ketik kata 'ping' diikuti spasi dan alamat IP server yang ingin Anda ping.
Langkah 3: Hasilnya akan menunjukkan waktu minimum, maksimum, dan rata-rata dalam milidetik untuk mengirim dan menerima data dari komputer Anda ke server.
A pending order is broken up into six types:
- Buy Limit
- Sell Limit
- Buy Stop
- Sell Stop
- Buy Stop Limit
- Sell Stop Limit
Key point to note is that trailing stops only move if the price moves favorably. Once it moves to lock in a profit or reduce a loss, it doesn't move back the other way.
Please note that different hedge margin level and settings may be applied to different products and platforms. The option to hedge a position while in negative Free Margin may not be available across our full product offering. We suggest you make yourself fully aware of the product specifications of the instruments you are trading or intend to trade. We recommend establishing a demo account to familiarise yourself with the Hedging Mechanics and associated risks.
For further clarification, please contact our support team.
Alternatively, you may directly subscribe to the signals from MetaTrader 4 platform.
Pertanyaan seputar Trading CFD Online
Account Application
Company Information
1. Copy of your company’s constitution or articles or incorporation
2. Certificate of Incorporation
3. Details of directors and shareholders
4. Company proof of address (utility bill or bank statement no older than 3 months)
All proof of residence documents must be no older than 180 days.
Once your individual accounts are open, please send us an email at support@icmarkets.com requesting to create a joint account for you and the other participant. Please note that both parties need to agree in order to proceed with the joint application.
Company Information:
1. Copy of your Companies Constitution or Articles or Incorporation
2. Company Proof of Address
(Utility Bill or Bank Statement not older than 3 months)
3. Photo ID of at Least One Director
4. Proof of Residence of at Least One Director
The following are acceptable forms of photo identification:
Valid Passport
Valid Government ID such as a Drivers Licence or State ID
Valid National Identity Card
The following are acceptable forms of proof of residence:
Utility or Phone Bill or Bank Statement
All proof of residences must be current and not older than 90 days.
If you have already provided us with your Company Information, Company Proof of Address, Directors Photo ID and Directors Proof of Residence you do not need to provide us with this information again.
Client Area
https://secure.icmarkets.com/OpenAccount/OpenDemoAccount
To create an additional live account, you may click here: https://secure.icmarkets.com/OpenAccount/OpenRealAccount
If you have funded your account by:
Deposit via Debit/Credit card - Withdraw back by Visa/Mastercard Direct or bank wire
Deposit via Safecharge 3D-Secure card - Withdraw deposit fund back by SafeCharge
Deposit via 3D-Secure Verified by Visa / MasterCard Securecode - Withdraw back by Visa/Mastercard Direct or bank wire
Deposit via Fasapay/Bank Transfer/Broker to Broker/Bitcoin - Withdraw by bankwire (20 AUD Bank fee)
Deposit via Neteller - Withdraw by Neteller (free of charge)
Deposit via Skrill - Withdraw by Skrill (free of charge)
Deposit via Paypal - Withdraw by Paypal (free of charge)
1. Login to the secure client portal.
https://secure.icmarkets.com
2. Select "Profile" section - > click in Change Trading account password. Here is the link: https://secure.icmarkets.com/Finance/AccountSummaryPage?changePassword=true
The system will send you a temporary password to the email address you registered with us. Please use the link provided in the email to login with your temporary password.
You should however be aware that you may incur fees on payments by some international banking institutions. IC Markets Global accepts no responsibility for any such bank fees.
First login to your Secure Client Area and select Transfers – Deposit Funds and then ‘Fund Now by Credit Card’
Select Add New Credit/Debit card and then enter the requested details. Upload a copy of the card and then we will approve it as quickly as possible for you. We can accept either a scanned copy or a clear photograph.
Once the card is approved, you can make instant deposits anytime.
FAQ TradingView
Membuka akun TradingView itu mudah! Kunjungi TradingView untuk membuka akun gratis atau berbasis langganan sekarang..
Anda hanya dapat melakukan trading di TradingView dengan Akun Raw cTrader kami
Anda dapat mentransfer dana dari Area Klien Aman Anda ke akun TradingView Anda. Anda dapat menemukan informasi lebih lanjut tentang pendanaan dan penarikan di sini..
Ya, Anda bisa! Anda dapat melakukan trading dengan akun Demo saat pengajuan akun live Anda masih dalam proses
Anda dapat membuka akun Demo TradingView di Area Aman Klien atau di TradingView. Setelah Anda masuk ke TradingView, Anda dapat terhubung menggunakan The Trading Panel, seperti yang Anda lakukan dengan akun Live Anda
Saat ini hanya tersedia satu jenis akun. Kami terus meningkatkan layanan kami untuk memastikan bahwa Anda memiliki akses ke semua opsi yang tersedias
Jika Anda sudah menjadi pengguna cTrader, Anda dapat mengakses posisi Anda dan melanjutkan trading seperti biasa. Integrasi dengan TradingView tidak akan memengaruhi akun cTrader Anda yang sudah ada sebelumnya.